We are seeking a dedicated Customer Support Representative to join our team and help us maintain our high standards of customer satisfaction. As a Customer Support Representative at TIGI HR, you will be the primary point of contact for our valued customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that every customer interaction reflects our commitment to excellence. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering top-notch customer service.
Key Responsibilities for Customer Support Representative:
- Respond to customer inquiries and provide accurate information via email, phone, or live chat.
- Assist customers in troubleshooting technical issues related to our products/services.
- Process orders, returns, and exchanges in accordance with company policies.
- Document customer interactions, issues, and resolutions in our CRM system.
- Collaborate with other teams (e.g., Sales, Product Development) to resolve complex customer problems.
- Identify and escalate critical customer issues to the appropriate department.
- Educate customers about product features, benefits, and usage.
- Continuously stay updated on product knowledge and industry trends to provide informed support.
- Maintain a high level of professionalism, empathy, and patience when dealing with customer concerns.
- Contribute to the improvement of our support processes and procedures.
Qualifications:
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Previous experience in customer support, call center, or a related field is a plus.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to actively listen, empathize with customers, and demonstrate patience.
- Excellent problem-solving skills and the ability to think critically.
- Familiarity with CRM software and support ticketing systems is a plus.
- Proficiency in using basic computer applications (e.g., MS Office Suite).
- Willingness to work flexible hours, including evenings and weekends if required.
- Ability to adapt to a fast-paced, dynamic work environment.
- A genuine passion for delivering exceptional customer service.
Benefits:
- Competitive salary and performance-based bonuses.
- A positive and collaborative work environment.
- Employee discounts on company products/services.
- Career growth and advancement opportunities.
Interested candidates are encouraged to submit their resume and a cover letter detailing their qualifications and why they are an ideal fit for this position.
TIGI HR is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences.
TIGI HR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At TIGI HR, we are an equal opportunity employer that values diversity and is dedicated to fostering an inclusive environment for all employees.
Our services are available in all major cities including Bangalore, Pune, Mumbai, Gurgaon, Noida, Hyderabad, Ahmedabad, Kolkata, Chennai, Gandhinagar, Indore etc. We have also expanded our wings toward Australia and Canada too.
Also, we do have many jobs for Work From Home (WFH) and on a Remote basis as well.
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