We are seeking a dedicated and experienced Technical Support Specialist to join our dynamic team. The Technical Support Specialist will play a crucial role in assisting our customers with technical issues, troubleshooting problems, and providing timely and effective solutions. This position is an excellent opportunity for someone with a passion for technology and a desire to help others.
Key Responsibilities for Technical Support Specialist:
- Customer Assistance: Provide technical support to customers via phone, email, or chat, addressing their inquiries, issues, and concerns promptly and professionally.
- Troubleshooting: Diagnose and resolve hardware and software issues, including but not limited to, installation problems, compatibility conflicts, and system errors.
- Product Knowledge: Develop an in-depth understanding of our products and services to effectively guide customers in using our technology.
- Documentation: Create and maintain detailed records of customer interactions, technical issues, and solutions in our support ticketing system.
- Remote Support: Utilize remote support tools to assist customers in resolving technical problems on their devices.
- Escalation: Escalate complex issues to the appropriate level of support or development teams and follow up on the resolution progress.
- Knowledge Sharing: Stay updated on product updates and industry trends, sharing this knowledge with the team and contributing to the development of internal knowledge resources.
- Customer Education: Educate customers on best practices, troubleshooting techniques, and self-help resources to empower them to solve common issues independently.
- Feedback Handling: Gather customer feedback and insights to help improve our products and services, and communicate this feedback to the relevant departments.
Qualifications:
- Bachelor’s degree in a relevant field or equivalent work experience.
- Proven experience in technical support or a related role.
- Strong knowledge of hardware and software troubleshooting.
- Excellent problem-solving skills and the ability to think analytically.
- Exceptional communication skills, both written and verbal.
- Patience, empathy, and a customer-centric mindset.
- Familiarity with support ticketing systems and remote support tools is a plus.
- Technical certifications (e.g., CompTIA A+, Network+, or similar) is a bonus.
Working Conditions:
- This role may require occasional evening or weekend work to accommodate customer needs.
- Ability to work in a fast-paced and dynamic environment.
- Comfortable sitting at a computer desk and using a keyboard and mouse for extended periods.
- Some travel may be required for on-site support, though it is infrequent.
Benefits: TIGI HR offers competitive compensation, a comprehensive benefits package, and opportunities for professional development and growth within the company.
Interested candidates are invited to submit their resume and cover letter outlining their qualifications and relevant experience.
At TIGI HR, we are an equal opportunity employer that values diversity and is dedicated to fostering an inclusive environment for all employees.
Our services are available in all major cities including Bangalore, Pune, Mumbai, Gurgaon, Noida, Hyderabad, Ahmedabad, Kolkata, Chennai, Gandhinagar, Indore etc. We have also expanded our wings toward Australia and Canada too.
Also, we do have many jobs for Work From Home (WFH) and on a Remote basis as well.
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